Shipping & Returns
Returns and Refund
Returns and Refund Policy.
If you are not satisfied with your purchase, and wish to make a return, you will be entitled to a full refund or replacement within 7 days. If however the product is not faulty you will be charged for delivery and any admin costs. This does not affect your statutory rights.
- All orders are shipped within 48 hours, Monday to Friday 8am – 5pm.
- All items for delivery are dispatched within 2 working days by courier, to arrive within 3 working days. Our items are for UK customers only and additional postage charges will apply to Scottish Highlands, Isle of Man, Northern Ireland and the Channel Islands. Please contact us before purchase to confirm the postage, shipping or courier costs.
- If a tracking number is provided by the shipping carrier or courier, we will update your order with the tracking information. Please note that a tracking number is not always available.
- The rate charged for the shipping carrier or courier of your order is based on the weight of your products and your location. Before the final checkout page you will be shown what the cost of shipping will be and you will have the opportunity to proceed with your order or cancel it. Cancelled orders at that stage, prior to final checkout, will not incur any charge.
- If an item goes on back order we will ship the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged for any additional shipping courier or postage for the second shipment.